Refund policy

Due to the limited nature of fine art, all sales are final.

DAMAGED ITEMS

Collectors must notify Above Below Photo (the "Site", "we", "us", or "our") of damaged artwork, providing supporting photographs, within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at our sole discretion.

We cannot guarantee a refund or replacement item after this three-day period (starting from the “delivered” date indicated by the mail carrier). For this reason, we strongly encourage all collectors to check their orders for quality immediately upon receipt. Collectors must include the original packaging and any included inserts with their return to qualify for a refund or replacement item.

If you have recently received a damaged order from us, please take pictures of your item and the packaging in which it came, and include them in an email to hello@abovebelowphoto.com within three (3) days of receipt.

LOST OR STOLEN ITEMS

We assume that all provided address information is correct and that collectors are able to receive packages at their shipping addresses. Once an order is released to the mail carrier, it is the collector's responsibility to track their package and ensure that they are able to receive it.

If you believe that your package has been stolen, please file a report with your local police department, and notify any neighbor or front office representative who might have accepted the package on your behalf.

UNDELIVERED ORDERS

We are not responsible for bounced packages or misdeliveries. We assumes that all address information provided by the collector is correct and that collectors are able to receive packages at their provided shipping addresses. An undelivered order (that is returned to us by the carrier) may be reshipped at the collector’s expense.

If a collector would like to cancel a shipment that has already been returned by the mail courier, we may subtract a restocking fee from the refund. Shipping charges are never refundable.

INTERNATIONAL ORDERS

The collector is responsible for all import taxes, customs duties, and fees levied by the receiving country. Additional charges for customs clearance must be fulfilled by the recipient. We have no control over international customs charges, nor can we predict what they may be. The collection of these charges may be administered by the mail carrier (such as the U.S. Postal Service, FedEx, UPS, and DHL). Such charges are separate and independent from shipping charges calculated on abovebelowphoto.com.

Please contact your local customs office for more information on import fees. We will not issue refunds for refused packages. We ship to most countries around the globe, provided there are no carrier-imposed service disruptions.

ORDER STATUS INQUIRIES

Immediately following all purchases, a confirmation email is delivered to collectors’ inboxes containing an itemized receipt. Please note that it may take up to ten (10) weeks for items to be fulfilled. Collectors will receive a tracking number via email at the time of shipment.